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Term & Conditions

For the purpose of these terms & conditions the following words shall have the following meanings:
“The Company” shall mean Smile My Home LTD.
“The Customer” shall mean the person or organisation for whom the Company agrees to carry out works.
"The Engineer" shall mean the representative appointed by the Company.
1.    Fixed price work shall be given as a firm cost, (Manifest errors exempted) including material and labour. All cost are plus VAT at the prevailing rate.
2.    The company shall not be under any obligation to provide an estimate to the customer and shall only be bond ( Subject as hereinafter ) by estimates given in writing to the customer and signed by a duly authorised representative of the company. The company shall not be bound by any estimates given orally or in which manifest errors occur.
3.    Where the date & / or time for work to be carried out is agreed by the company with the customer, then the company shall use its best endeavours to ensure that the engineer shall attend on the date & at the time agreed. However, The Company accepts no liability in respect of the non attendance or late attendance on site of the engineer.
4.    The company reserves the right to refuse or decline work at its own discretion. Where the company agrees to carry out works for the customer those works shall be undertaken by the designated engineer of the company at its absolute discretion.
5.    If, after the company shall have carried out the works, the customer is not wholly satisfied with the work then customer shall give notice in writing within 6months to the company and shall afford the company, and its insurers, the opportunity of both inspecting such work, and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
6.    The company shall not be held liable or responsible for any damages or any defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the engineer either verbally or indicated in ticked boxes or in comments/ recommendations of any other related work which requires attention.
7.    The company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the company shall be entitled to a reasonable extension of the time for performing such obligation.
8.    The company shall only be liable for rectifying works completed by the company and shall not be held responsible for ensuring damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at the time.
9.    The Guarantee shall be for labour only in respect of faulty workmanship for 6months from the date of completion with the manufactures warranty in force. The guarantee will become null and void if the work/ appliance completed by the company is
·         Subject to misuse or negligence.
·         Repaired, modified or tampered with by anyone other than a company engineer.
9      The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
10   The company will accept no liability for, or guaranteed suitability, materials supplied by the customer and will accept no liability for any consequential damage or fault. These terms and conditions and all contacts awarded between the company and customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.